The Captains Card - Frequently Asked Questions

Q. How can I deposit money to a Captains Cash (Flex) account?

1. The Captains Cash Kiosk (Cash or credit card). This requires the Captains Card and the credit card, if using one, to be present
2. Online under mycnu, click on mycaptainscard or a guest can go to www.cnu.edu/captainscard and follow the links. (Credit Card)
3. Go to the Cashier's Office in the Administration (cash or check) - This process can take up to 24 business hours to reflect on your account
4. DSU Welcome Desk. Bring your loose change, we will roll it up and desposit it right on your card.

Q. I am no longer attending CNU, how can I get a refund?

A. You must complete a Captains Cash Refund Request form. Once your withdrawal status is confirmed the request will be processed. This process usually takes 4-6 weeks.

Q. My Captains Card is lost/stolen/damaged, do I have to pay for a replacement?

A. If your Captains Card has been lost there is a $15.00 replacement fee. If your Captains Card has been stolen you can bring a copy of the police report to the Captains Card office for a replacement at no charge. If your Captains Card is damaged, in most cases you will be charged a $15.00 replacement fee.