The Captains Card - Terms & Conditions

Christopher Newport University hereby establishes a Captains Card in the customer's name for the amount deposited with the following conditions:

I. Contract Duration

The Duration of this account shall be from the opening date of the account until one of the following occurs:

For Students:

• The account funds are depleted.
• Graduation or withdrawal from Christopher Newport University.

For Employees:

• The account funds are depleted.
• Retirement or resignation from Christopher Newport University.

II. Eligibility

Any enrolled student, faculty, or staff member at Christopher Newport University may open a Captains Card account.

III. Deposit

1. The Captains Cash Kiosk (Cash or Credit Card)
   This requires the Captain’s Card and the credit card, if using one, to be present
2. Online (Credit Card)
   Online under mycnu, click on mycaptainscard or a guest can go to www.cnu.edu/captainscard and follow the links.
3. In Person (Cash or Check)
   Go to the Cashier's Office in the Administration building - This process can take up to 24 business hours to reflect on your account
4. Via Coin Rolling at the DSU Welcome Desk

It is recommended that each deposit is accompanied by a Deposit form to ensure the money is accurately credited to your Captains Cash Account.
We do not currently accept credit cards or checks by phone.

IV. General Operation

Upon the customer's initial deposit, the University will establish an electronic account balance in the customer's name and validate the customer's Captains Card for use at participating locations. The customer may then use these funds for purchases wherever the Captains Card is honored. Purchases will not be allowed with a malfunctioning card or illegible identification.

V. Places to Use Your Captains Card Account:

• The University Bookstore
• The University Convenience Store
• Health & Wellness Services
• Parking & Transportation Services
• David Student Union Welcome Desk
• The Commons
• Regatta’s
• Discovery Café
• The Bistro
• Sweet Streets
• Captain’s Café
• Einstein’s
• Participating off campus merchants including CNU Village Shoppes
• Selected Vending Machines
• Laundry Machines
• Selected Copiers

VI. Balances & Refunds

You can check your Dining Dollars or Captains Cash balance by coming to the Captains Card Office, any register, online or at the David Student Union Welcome Desk.

Any funds will carry forward as long as enrolled or employed by the University and the Captains Cash used at least once per semester. Moneies deposited by the University as a credit are not eligible for a refund.

Students who are graduating or withdrawing from the University may request a refund at the end of the fall or summer semester.

Employees who are retiring or resigning from the University may request a refund the week prior to their departure and submit it to the Captains Card Office. Refunds will only be issued to a student or an employee if a written request is submitted to the Captains Card Office.

VII. Meal Plans

Meal plans are purchased through the University Housing Office. Any questions regarding adding, changing or canceling your meal plan should be directed to the University Housing Office at (757)594-7756 or emailed to housing@cnu.edu. The last day to cancel or change your meal plan is the first day of classes each semester.

To learn about meal plans, please see the Dining Services website

Questions regarding how or where to use a meal plan and what the different types of accounts associated with the meal plan are, should be directed to the Captains Card Office at (757) 594-8834 or emailed to captainscard@cnu.edu.

Failure to eat meals or pay the charges does not release an individual from the obligation of their contract. Expectations are that all patrons clear their dishes and trays from the table. Proper attire and conduct are required. Only personal assistance animals are permitted in dining facilities. Meal plans are for the use of the contracted student only.

VIII. Liability for Illegitimate Use of Account

The customer (student, faculty or staff member) is responsible for safe-guarding his/her Captains Card. Should the card become lost or misplaced, either accidentally or by theft, the University assumes no responsibility for illegitimate withdrawals from the customer's account(s) prior to the customer notifying the Captains Card Office by phone at (757) 594-8834 or by email at captainscard@cnu.edu. Once the office has been notified, the account(s) will be deactivated until the rightful owner has the card reactivated or replaced. If a card is lost or stolen and the Captains Card Office is closed, notify University Police of the loss at (757) 594-7053 or you can suspend your account online.